Refund and Returns Policy


Items eligible for returns will not be accepted without a Return Authorization Number.  Customers have 7 days to request a Return Authorization Number from the date of purchase or, if shipped, the receiving date.  If the Return Authorization Number is not requested within that timeframe, we will not accept the return.   Return shipping is at the customer’s expense and must be shipped by either FedEx or UPS with a tracking number.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original receipt.

Items not eligible for returns:

  • Gift cards
  • One of a kind items (including artwork, custom finished ceramics, furniture)
  • Custom orders
  • Bedding (including sheets, pillows, duvets)
  • Holiday Items
  • Sale Items

Due to special handling needs, all qualified returned items will have a 20% restocking fee.

We do not accept responsibility for dye lot variations in fabrics, leathers or finishes. 

Due to the natural characteristics of wood, knots, cracks, holes and finish variations are to be expected and embraced.  Each piece is handmade by quality craftsman. 

We do not accept responsibility for damage, shrinkage, fading or discoloration of items due to natural elements, wear and tear, washing or abuse.  Care instructions are provided for optimal results.

Refunds (if applicable)

A Return Authorization Number must be acquired by the customer before a return/refund may be processed. Contact Luxuria at to request a Return Authorization Number.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refunds will be processed as in store credit only. 

Sale items (if applicable)

Items on sale are final.  No returns or refunds.